VOIP
Systems

HOSTED SOLUTION

Hosted VoIP, also known as cloud-based technology telephony, represents a transformative shift in the way businesses manage their communication systems. Unlike traditional on-premise systems, hosted VoIP operates through the cloud, offering unparalleled flexibility and scalability. This innovative solution allows businesses to leverage advanced features like virtual extensions, voicemail-to-email, and seamless call forwarding, all while reducing the need for extensive physical infrastructure. With cloud-based telephony, companies can streamline their operations, enhance mobility, and ensure uninterrupted communication, even in remote work environments. Additionally, automatic updates and maintenance are handled by the service provider, relieving businesses of the burden of managing complex telephony equipment. As a result, hosted VoIP empowers businesses with a cost-effective, reliable, and future-ready communication solution that adapts to their evolving needs. 

MS TEAMS

Horizon MS Teams is a powerful integration that bridges the gap between two indispensable tools for modern business communication. By seamlessly marrying the capabilities of Horizon, a leading cloud-based business phone system, with Microsoft Teams, the widely used collaboration platform, businesses can elevate their communication and collaboration experiences to new heights. This integration allows users to make and receive calls directly within the Teams interface, streamlining workflows and ensuring all communication channels are consolidated in one place. With features like instant messaging, video conferencing, and file sharing integrated with the Horizon phone system, teams can work together more efficiently and effectively. Horizon MS Teams not only enhances productivity but also provides a unified platform for seamless communication, making it an invaluable asset for businesses looking to optimize their collaboration efforts. 

CONTACT CENTRE

Horizon Contact Centre is a state-of-the-art customer engagement platform designed to revolutionise the way businesses interact with their clients. This innovative solution offers a comprehensive suite of tools and features that facilitate seamless and efficient customer interactions across various channels, including phone, email, chat, and social media. Horizon Contact Centre empowers businesses with intelligent call routing, real-time analytics, and advanced reporting capabilities, allowing for a deeper understanding of customer needs and preferences. 

With its intuitive interface and customizable workflows, businesses can tailor their customer service processes to align perfectly with their unique requirements. This platform not only enhances customer satisfaction but also enables businesses to optimize their operations and drive productivity. Whether it's managing high call volumes or providing personalized support, Horizon Contact Centre is a game-changer in the realm of customer engagement.