Collaborate 

Horizon Collaborate is a powerful unified communication solution that seamlessly integrates with the award-winning Horizon cloud telephony service.

With Horizon Collaborate, users can effortlessly chat, voice call, video call, and share files from their preferred device. This solution optimises communication, enhances customer satisfaction, and improves employee productivity.

Work flexibly and collaborate anytime, anywhere. Horizon Collaborate enables users to access business communications and collaboration services from their favourite devices – perfect for homeworkers or staff on the move who need to work productively whilst out of the office. Horizon Collaborate makes hybrid working effective at the desktop or mobile.

Horizon Collaborate provides a personally managed meeting space, known as Collaborate Room. Users can use this feature to manage their meetings. These meetings can be impromptu sessions with colleagues or scheduled training sessions. The feature allows a maximum of 50 participants, both from within and outside the company.

 In today’s fast-paced business landscape, effective communication is vital. Your company needs to be adaptable when addressing customer questions. Additionally, it should equip employees with the appropriate tools to handle inquiries across various platforms. Horizon empowers your business with faster communication, setting you apart from competitors in a highly competitive market.

Analytics
 

If customer contact plays a key role in your business, Horizon with Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value, offering unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra-responsive customer experience.

Akixi’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations. You’ll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms.

As a cloud-based service, Horizon with Akixi offers certain clear advantages. It’s highly scalable – from as few as two users to as many as 10,000, with updates and enhancements occurring automatically. It’s also quick and easy to set up, with no additional hardware, software or capital expenditure required.

Your Akixi service can be accessed, managed and customised to the needs of your business through your dedicated client portal, or you can view your wallboard on the Akixi mobile app. This gives you the flexibility to manage operations from anywhere in the world through a desktop, laptop, tablet or smartphone.

Hardware
 

Today’s contact centre and working professionals expect a lot from their audio-visual equipment. They require outstanding sound performance for natural, conversational communication, extreme durability to withstand the toughest business environments and exceptional comfort for long hours of use whether they are office-based, remote working or always on the move.

High-quality voice is an imperative part of any company’s communication strategy, combining Horizon’s voice capabilities with the right headsets for your business and your employees ensures that you will always stay connected.

At Cobus we’re able to offer a full range of audio equipment: Portable headsets perfect for workers on the move, desk phones perfect for office workers and those permanently home-based, and audio-conferencing units perfect for meeting rooms and anyone who requires uncompromised audio quality.

Call Recording

Deliver exceptional customer experience by using call recording to analyse call quality and provide staff with training.

CRM Integration

Compatible with over 200 of the top CRM packages helping users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from their CRM system.

Call Queuing

Manage incoming calls effectively by quickly routing them to available users, presenting a professional image to your customers.